Have questions?

Frequently Asked Questions

What are your shipping options?

We offer standard and express shipping options to most locations. Standard shipping typically takes 5-7 business days, while express shipping arrives within 2-3 business days. Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on orders over €100.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress on our carrier's website. Most orders include real-time tracking updates so you'll always know where your delivery is.

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in original condition with all packaging. To initiate a return, contact our customer service team with your order number. Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Are your products authentic?

Yes, all products sold on our store are 100% authentic and sourced directly from authorized manufacturers and distributors. We guarantee the quality and authenticity of every item. If you have any concerns about a product's authenticity, please contact us immediately.